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Triage · Macros · Escalation

An Instagram bug report that routes itself to QA

Dan Peguine's Grok Bot watches his Instagram inbox. A website-bug complaint got routed to a QA bot in the Ship channel (with his engineer bot 'David'); QA tested the funnel, found nothing, and had a Writer bot reply — and a real bug would have become David's fix and a PR.

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Reply by text, and it works the helpdesk for you

Jesse Hanley’s thread is not a one-liner dump: he already runs a support bot against Bento Chat / helpdesk. It sweeps a few times a day, summarises what is assigned or escalated, and he texts back what to do — then it hits the admin MCP. “This is what I’ve done and it’s fantastic.”

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One ticket, a root-caused PR, and a reply by morning

Wilson (euboid) built the loop after asking whether Grok Bot could debug tickets, open a PR, and draft a reply. Incoming ticket → agent reads Fern docs, codebase, Axiom logs → bug gets RCA + PR + Linear, feature request hits the board, customer reply is drafted in his voice.

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