BOT

Customer Support

Triage · Macros · Escalation

Reply by text, and it works the helpdesk for you

Jesse Hanley’s thread is not a one-liner dump: he already runs a support bot against Bento Chat / helpdesk. It sweeps a few times a day, summarises what is assigned or escalated, and he texts back what to do — then it hits the admin MCP. “This is what I’ve done and it’s fantastic.”

Customer Support·Moderate·0 saves
Setup

One ticket, a root-caused PR, and a reply by morning

Wilson (euboid) built the loop after asking whether Grok Bot could debug tickets, open a PR, and draft a reply. Incoming ticket → agent reads Fern docs, codebase, Axiom logs → bug gets RCA + PR + Linear, feature request hits the board, customer reply is drafted in his voice.

Customer Support·Moderate·0 saves
Setup

An Instagram bug report that routes itself to QA

Dan Peguine's Grok Bot watches his Instagram inbox. A website-bug complaint got routed to a QA bot in the Ship channel (with his engineer bot 'David'); QA tested the funnel, found nothing, and had a Writer bot reply — and a real bug would have become David's fix and a PR.

Customer Support·Advanced·0 saves
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