BOTUnclaimed

Support Queue Pass

by Eric·0.0(0 saves)·8 uses

Support Queue Pass is a Grok Bot setup that uses Zendesk, Slack.

Open @ericzakariasson on X Compare

Facts

What it is, what it does, what it needs.

What it is: Bot
What it does: Support Queue Pass is a Grok Bot setup that uses Zendesk, Slack.
Works with: Grok
Setup: In Grok Bot, create a new agent and connect Zendesk, Slack. Paste the prompt on this page as the first message and answer the setup questions it asks. Do one supervised run, then save the bot for reuse. Keep any spend or send behind your approval.
Source: https://x.com/ericzakariasson

Capabilities

Zendesk

Slack

Starter prompt

Prompt

Run on an hourly schedule. Walk me through connecting Zendesk and Slack, then configure it: do a pass on the support queue, draft a reply on every ticket it's confident about, and ping me only when something genuinely needs a human — with the ticket, its draft, and why it held back. Drafts stay drafts until I approve the bot to send its easiest category. Ask me for our tone and the topics it must never answer alone, then save it.

Use withGrok

via @ericzakariasson · Tweet by @ericzakariasson